1. Shipping Locations
1.1 We ship to locations within India and selected international destinations. Please refer to our shipping options at checkout for availability.
2. Processing Time
2.1 Orders are processed within [X] business days after receipt of payment. Orders are not shipped or delivered on weekends or holidays.
3. Shipping Rates & Delivery Estimates
3.1 Shipping charges for your order will be calculated and displayed at checkout.
3.2 Estimated delivery times:
- Domestic: [X-Y] business days
- International: [X-Y] business days
4. Order Tracking
4.1 You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.
5. Customs, Duties, and Taxes
5.1 Kurti Tales is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
6. Damages
6.1 Kurti Tales is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim.
6.2 Please save all packaging materials and damaged goods before filing a claim.
Returns Policy
1. Return Conditions
1.1 Our policy lasts [X] days. If [X] days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.
1.2 To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
2. Non-Returnable Items
2.1 Several types of goods are exempt from being returned, including perishable goods, intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
3. Return Process
3.1 To initiate a return, please contact us at kurtitales@gmail.com. Please include your order number and reason for return.
3.2 Once your return is received and inspected, we will send you an email to notify you of the approval or rejection of your refund.
4. Refunds
4.1 If approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
5. Late or Missing Refunds
5.1 If you haven’t received a refund yet, first check your bank account again.
5.2 Then contact your credit card company; it may take some time before your refund is officially posted.
5.3 Next, contact your bank. There is often some processing time before a refund is posted.
5.4 If you’ve done all of this and you still have not received your refund yet, please contact us at kurtitales@gmail.com.
6. Sale Items
6.1 Only regular-priced items may be refunded; unfortunately, sale items cannot be refunded.
7. Exchanges
7.1 We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at kurtitales@gmail.com and send your item to: Kurti Tales, Near Holiday Inn Hotel, Chakkaraparambu, Vennala NH bypass, Ernakulam.
8. Shipping Returns
8.1 To return your product, you should mail your product to: Kurti Tales, Near Holiday Inn Hotel, Chakkaraparambu, Vennala NH bypass, Ernakulam.
8.2 You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
8.3 Depending on where you live, the time it may take for your exchanged product to reach you may vary.
8.4 If you are shipping an item over ₹[X], you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.