1. Payment Methods
1.1 Accepted Payment Methods We accept the following forms of payment:
- Credit/Debit Cards (Visa, MasterCard, American Express, etc.)
- Net Banking
- UPI
- Wallets (Paytm, Google Pay, etc.)
- Cash on Delivery (COD) [if applicable]
1.2 Payment Processing Payments are processed securely through our payment gateway partners. All transactions are encrypted and we do not store your payment information.
2. Pricing
2.1 Currency All prices listed on our website are in Indian Rupees (INR). For international orders, currency conversion rates may apply as per your bank’s policies.
2.2 Price Changes Prices for our products are subject to change without notice. We reserve the right to modify or discontinue a product at any time.
3. Billing Information
3.1 Accuracy of Information You agree to provide current, complete, and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and payment method details, so that we can complete your transactions and contact you as needed.
4. Refund Policy
4.1 Eligibility for Refunds To be eligible for a refund, your item must be unused, in the same condition that you received it, and in the original packaging. Our policy lasts [X] days from the date of purchase. If [X] days have gone by since your purchase, unfortunately, we can’t offer you a refund.
4.2 Non-Refundable Items Several types of goods are exempt from being refunded. These include:
- Gift cards
- Downloadable software products
- Some health and personal care items
4.3 Return Process To initiate a return, please contact our customer service team at kurtitales@gmail.com with your order number and reason for the return. Our team will guide you through the process and provide a return address if applicable.
4.4 Refund Process Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days.
4.5 Late or Missing Refunds If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company; it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at kurtitales@gmail.com.
5. Exchange Policy
5.1 Eligibility for Exchanges We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please contact us at kurtitales@gmail.com.
6. Shipping for Returns
6.1 Shipping Costs You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
6.2 Using Trackable Shipping If you are returning an item over ₹[X], you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
7. Contact Information
For any questions or concerns regarding our Payment and Refunds Policy, please contact us at:
Kurti Tales
Near Holiday Inn Hotel
Chakkaraparambu, Vennala NH bypass
Ernakulam, Kerala
Phone: +91 9745 011 100
Email: kurtitales@gmail.com